12.2 STUDENT SUPPORT SERVICES STAFF

The institution ensures an adequate number of academic and student support services staff with appropriate education or expertise in student support service areas to accomplish the mission of the institution. 

JUDGEMENT

Compliance     Non-Compliance     Partial Compliance

NARRATIVE

North Carolina A&T State University has an adequate number of academic and student support services staff, with appropriate education and experience in student support service areas to accomplish the mission of the institution.

Employees in Student Services positions are responsible for gathering and managing data; making decisions within university policy; interpreting, communicating, and adhering to institutional policies and procedures; developing and establishing adequate business processes and internal controls; monitoring and evaluating patterns and recommending alternative courses of action; personnel management and scheduling; student development; developing and maintaining effective working relationships with and among students, parents, faculty and staff; and providing excellent customer service.  This work also includes planning, developing, and implementing student support programming that complements academic programming.

The minimum educational requirement for any student service position is a bachelor’s degree; or an equivalent combination of training and experience. Many of the positions require master’s degrees, and in some cases JDs, MDs or PhDs.  All degrees must be from appropriately accredited institutions.

A list of non-teaching employees who provide academic and student services is provided, with CVs linked, to give a clear understanding of the types of personnel who provide academic and student support services at the university, and provide evidence of their qualifications.  This does not represent everyone who serve students every day.

Table 12-b-Academic and Student Support Services Staff

Name	Position Title	Qualifications	CV	Years of Experience
				Related*	At N.C. A&T
OFFICE OF THE PROVOST—DIVISION OF ACADEMIC AFFAIRS
McEwen, Beryl	Provost and Executive Vice Chancellor for Academic Affairs	PhD in Business Education	CV	40	25
Smith-Jackson, Tonya	Sr. Vice Provost	PhD in Psychology/Ergonomics	CV	32	7
Luster-Teasley, Stephanie	Vice Provost for Undergraduate Programs	PhD in Environmental Engineering	CV	17	13
CENTER FOR ACADEMIC EXCELLENCE (CAE)
Williams-Davis, Regina	Assistant Provost for Student Success  and Academic Support	PhD in Education Leadership and Cultural Foundations	CV	13	13
Nail, Dawn	Associate Director, CAE	EdD in Educational Leadership and Management	CV	15	15
Rowls, Leslie	Assistant Director, Student Academic Enhancement	MA in Liberal Studies	CV	18	9
Allen-Norris, Katrina	Academic Counselor/Lecturer	MS in Education	CV	17	10
Hairston, Ella	Academic Advisor	MA in English/Afro-American Literature	CV	34	11
Burke, Kimberly	Learning Specialist	MS in Education	CV	34	4
Cook, Lorraine	Retention Advisor	MS in Adult Education	CV	10	9
ACCESSIBILITY RESOURCES
Kellyman, Wanda	Director	Candidate for PhD Educational Leadership	CV	14	2
Covington, Timothy	Accessibility Coordinator	MS in Rehabilitation Counseling	CV	5	1
COUNSELING SERVICES
Barnette, Vivian	Director of Counseling Center	PhD in Counseling Psychology	CV	23	13
Ellison, Lakisha	Counselor	MS in Social Work	CV
Parisi, Lindsey	Clinical Counselor	MS in Social Work	CV	10	7
Keller, Monique	Administrative Support Associate	BS in Criminal JusticeCriminal Justice	CV	9	3
(ENROLLMENT MANAGEMENT (INCLUDING ADMISSIONS OFFICE)
Powers, Jacqueline	Associate VP-Enrollment Management	MS in Leadership and Management	CV	13	10
Rowett James, Kelly	Director, Office of Registration and Records	PhD in Communication Studies	CV	16	4
Tennie, Jameia	Director of Undergraduate Admissions	MS in Adult Education	CV	8	8
Quick, Chanel	Associate Director of Admission	MA in Career Counseling	CV	10	2
Dowd-Smith, Sydney	Associate Director/Undergraduate Admission	MS in Adult Education	CV	4	4
Jenkins, Patricia	Interim Executive Assistant/Enrollment	BS in Business Education	CV	40	30
Gainer, Patricia	Administrative Support Associate	Masters of Divinity	CV	10	5
FINANCIAL AID
Avent, Sherri	Director of Financial Aid	MBA in Finance	CV	41	25
Alston, Michelle	Student Services Specialist	MS in Theology	CV	17	17
Danzy, Joseph	Student Services Specialist	BA in Business Management	CV	13	13
Harris, Jassica	Student Services Specialist	MS in Agricultural Education	CV	16	16
Smith, Norma	Administrative Support Specialist	BS in Business Administration	CV	24	16
General-Walker, Lakisha	Administrative Support Associate	MS in Adult Education	CV	8	8
Laval-Williams, Lenner	Administrative Support Associate	BA in Liberal Studies	CV	22	18
Ramage, Jewell	Administrative Support Associate	MS in Adult Education	CV	23	17
HOUSING AND RESIDENCE LIFE
Lowney, John	Executive Director of Housing and Residence Life	PhD in Adult Professional and Community Education	CV	18	Less than one year
Stevenson, Keyara	Career Advisor/RH Liaison	MS in School Counseling	CV	9	3
HONORS
Kanipes-Spinks, Margaret	Professor/Director Honors Program	PhD in Biological Sciences	CV	19	16
INFORMATION TECHNOLOGY SERVICES
Jackson, Tom	Vice Chancellor Information Technology Services/Chief Information Officer	MBA MS in Computer Science	CV	36	5
Starnes, Geoffrey	Associate Vice Chancellor for Information Technology/Deputy Chief Information Officer	BS in Computer Science	CV	21	Less than one year
Gee, Deloris	Assistant Vice Chancellor of Data Governance	MBA BS  in Computer Information Systems	CV	10+	1 year
Lewis, Tracie	Director of Instructional Technology Training and Development	PhD in Curriculum and Instruction	CV	16	16
DeBerry, Nanette	Instructional Designer	MS in Instructional Design for Online Learning MS in Instructional Technology-Instructional Design and Development	CV	21	6
DISTANCE EDUCATION AND EXTENDED LEARNING
Amankwatia, Tonya	Assistant Vice Provost, Distance Education and Extended Learning	PhD in in Learning Sciences and Technology	CV	20	1
Godard, Gwendolyn	Associate Director	PhD in Leadership Studies	CV	32	25
Jacobs, Carliss	Associate Director for Summer Sessions/Outreach	MS in Human Resources	CV	21	23
CAREER SERVICES
Downing, Cynthia	Executive Director of Career Services	MS in Adult Education	CV	23	18
Basheer, Pamela	Assistant Director for Experiential Learning	BS in Counseling	CV	27	18
Dunston, Christy	Associate Director/Career Counseling Program	MEd  in Counselor Education	CV	9	Less than one year
Gentry, Shantea	Assistant Director for Employer Relations/Social Media	MS in Human Resource Business Industry	CV	13	4
Haywood, Kendra	Associate Director/Counselor	Candidate PhD in Public Policy and Administration	CV	10	Less than one year
STUDENT AFFAIRS
Pierce, Melody	Vice Chancellor for Student Affairs	PhD, College and University Administration	CV	27	10
Marc Williams	Associate Vice Chancellor and Dean of Students	JD	CV	28	12
Blue, Donna	Director of Judicial Affairs	MS in Agency Counseling	CV	26	18
Dixon, Kellie	Academic Advising and Assessment	PhD in Organizational Leadership	CV	9	8
Lowery, Rashanda	Executive Director of Student Activities	JD	CV	18	15
Murphy, Dawn	Assistant Vice Chancellor of Student Development	Ed.D. in Educational Leadership	CV	24	20
Seawright, Tiffany	Director of Leadership and Engagement	MS in Adult Education	CV	12	Less than one year
Swinson-Rhoe, Chantea	Clubs and Organizations Coordinator	MEd in Higher Education	CV	7	2
Yandle, Patricia	Academic Coordinator	MS in Agricultural Education	CV	8	8
OTHERS
Jones, Joshua	Director of Veterans Support Services	Doctor of Ministry	CV	21	15
Spates, Gerald	Director of Multicultural Student Center	MEd in Counseling	CV	31	9

*This is not a comprehensive list.  It provides a good listing of many who work directly with students, but does not include some who are behind the scenes and those who work through the Offices of the Deans.

**Years of related experience in higher education institutions.

N.C.A&T maintains the applications and resumes for each employee. All positions are posted through the university’s PeopleAdmin system, which is managed by the Division of Human Resources. Managers supervise the hiring of clerical and administrative staff.  All leaderships/supervisory positions have search committees to assist with the hiring. Minimum qualifications are stated in the position announcements, and all qualifications are verified by HR before the employee is put on payroll.

The two primary divisions that provide academic and student support services are (a) Academic Affairs and (b) Student Affairs.  These units are led by highly qualified and very well experienced employees.  The CV for the Provost and Executive Vice Chancellor for Academic Affairs is linked as is the CV for the Vice Chancellor of Student Affairs.  Table 12.2-i provides five examples of service units and the staff available to provide academic and student support.

Table 12.2-i: Academic and Student Support Personnel in a Sampling of Large and Small Units

Units	Personnel		Qualifications			Average Yrs. of Experience
	SHRA	EHRA	Bachelor’s	Master’s	Doctoral
Center for Academic Excellence	2	27	1	24	4	13
Office of Career Services	2*	6	1	6	0	13
Office of Accessibility Services	1	1	0	2	0	11
Multicultural Student Center	2	1	2	1	0	14
Office of the Dean of Students	3	2	2	2	1	10

*Vacant

Below are examples of brief descriptions of the general qualifications of some of the academic and student services positions: 

1. Academic Advising and Assessment 

Positions whose primary purpose is to advise students on academic matters such as selection of a major area of study, course selection, and academic performance. Such positions may include individuals who provide student testing and assessment as part of the academic advising process.

Minimum Education and Experience: Relevant post-baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities related to the delivery of student advising and counseling or student personnel services, will accept a relevant undergraduate degree and 3 or more years of relevant experience in substitution.

2. Academic Preparation and Enhancement 

Positions whose primary purpose is to improve student academic preparation through such means as tutoring and supplemental instruction, or to direct programs designed that enhance the educational experience of enrolled university students or targeted secondary school students to help prepare them for post-secondary education. This includes positions focused on enhancing the academic preparation of “at risk” student populations.

Minimum Education and Experience: Post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities related to tutoring, supplemental instruction, or direction of programs that enhance educational experiences of enrolled or prospective students, will accept a relevant undergraduate degree and 3 or more years of relevant experience in substitution.

3. Academic Standards 

Positions whose primary purpose is to develop and/or administer academic standards, curricula, and degree requirements for degree-granting programs.

Minimum Education and Experience: Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities related to the development or administration of academic standards or curricula, will accept a relevant undergraduate degree and 3 or more years of relevant experience in substitution.

4. Counselors 

Positions requiring credentialed professionals whose primary purpose is to provide clinical and developmental counseling or psychological services to students to enhance their psychological growth, emotional well-being, and learning potential.

Minimum Education and Experience: Relevant professional degree and licensure in the appropriate clinical field of psychology, social work, or mental health practice as deemed appropriate by the hiring Department Head.

5. Student Support Services 

Positions whose primary purpose is to develop, direct and administer services for students and/or faculty that have a direct impact on the students’ educational experiences and/or campus life (e.g., student career services; student life/student housing; student honors programs; student diversity support programs; student conduct; student registration and records). This category also includes student admissions and financial aid positions that exercise decision making authority on behalf of the institution (e.g., admissions officers, financial aid officers) and professional staff who design and deliver programs and instruction that involve direct interaction with students and enhance their academic and learning experiences outside the classroom setting. Note: These positions do not include operational or facility maintenance functions.

Minimum Education and Experience: Relevant post-Baccalaureate degree required; for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant undergraduate degree and relevant experience in substitution. Specific minimum experience requirements are at the discretion of the Vice Chancellor for Student Affairs or the Department Head in other units that may employ such positions based on accepted professional standards of practice within the field.

North Carolina A&T State University offers a wide array of professional development opportunities for academic and student support services staff.  These range from workshops offered through the Center for Leadership and Organizational Excellence (CLOE) to conferences and workshops offered by the employee’s professional organization.  CLOE provides cutting-edge professional development to strengthen capacity at the individual, team and organizational levels.  The following are some of the workshops offered that directly impact academic and student support services employees.  

CL-092: Teaching Ideologies—Constructing your Teaching Philosophy

CL-057:  Culturally Responsive Teaching

CL-060:  Culturally Responsive Pedagogies

CL-035:  Improving Student Success through Meaningful and Timely Feedback

CL-001:  Emotional Intelligence

CL-095:  Gamification and the New Pedagogy

CAE100: Faculty Advising Workshop

Supervisory Professional Development

• Leadership Foundations
• Process Efficiency
• Creativity and Innovation
• Institutional Business Management

AggiesLead Digital Badges, with workshops in

· Recruitment and Retention

· Professional Development and Efficiency

· Collaboration, Innovation, and Engagement, and many others.

Together with these workshops, academic and student support services employees are members of their professional organizations and they are supported each year to attend at least one, but often two professional development meetings/conferences.

SUPPORTING DOCUMENTS:

1. PeopleAdmin

2. Example of Position Announcement

3. CVs for Academic and Student Services Vice Chancellors

a. Provost and Executive Vice Chancellor for Academic Affairs

b. Vice Chancellor for Student Affairs

4. Center for Leadership and Organizational Excellence

5. AggiesLead Digital Badges Program